Advance Connect 

Remote Support Program

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs.

 

We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.

What is Advance Connect

Advance Connect is Advance Engineers technical assistance service available via Remote Access. Advance Connect  provides online, email and phone support that will help optimize your production, in addition to offering support during unexpected downtime. You can consider the support from engineers, via live chat and phone. The level of support varies depending on the needs of the user and their production facility.

Value of Advance Connect

With AdvanceConnect, Advance Engineers is available to help no matter what your question. Not only is Advance Connect support available when your plant is down, but you can also leverage the support to optimize your plant and implement best practices for crisis prevention. The below points demonstrate the value of a TechConnect contract beyond downtime support.
  • Optimize control system performance

  • Improve Overall Equipment Effectiveness (OEE)

  • Best Practices, How-to’s, Learning Tools

  • Programming and application assistance

  • Product coverage at every stage of life – current to legacy

  • Normalize control system expertise at the plant

  • Assist in reducing maintenance time and costs

Advance Connect - Features

  • Self Assist Support : Welcome Kit , Dedicated Support Phone No , User Guide

  • Free Software Updates

  • Online Support Center Access : Knowledge-base , Forums , Discussion Boards Access

  • Remote System Support : Real Time Support via Remote Access/Anydesk

  • Software Reinstallation 

  • Troubleshooting

  • Advance Engineering Expertise 

  • Feedback System

  • Priority in Support Engineer allocation

  • Discount of 25% on all Engineer Visits , Training Services 

Special Note : All services can be availed unlimited times till the Contract is valid

Silver Level - Advance Connect

  • Resolution within 48 Working Hours

  • Support activity is available between 9AM-5PM , Monday to Friday

  • Services are not available on Indian National Holidays

  • Remote Access to Knowledge-base is available 24/7 all days

  • Priority in Support Engineer allocation

  • Discount of 25% on all Engineer Visits , Training Services 

Gold Level - Advance Connect

Now just
1,00,000/- + GST
for 12 months

  • Resolution within 48 Working Hours

  • Support activity is available between 6AM-9PM , All Days

  • Services are not available on Indian National Holidays

  • Remote Access to Knowledge-base is available 24/7 all days

  • Priority in Support Engineer allocation

  • Discount of 35% on all Engineer Visits , Training Services 

Now just
2,50,000/- + GST
for 12 months

Diamond Level - Advance Connect

  • Resolution within 48 Working Hours

  • Support activity is available All Days 24/7

  • Services are not available on Indian National Holidays

  • Remote Access to Knowledge-base is available 24/7 all days

  • Priority in Support Engineer allocation

  • Discount of 50% on all Engineer Visits , Training Services 

Now just
9,50,000/- + GST
for 12 months

Get a Quote

If you are looking for a special deal for the Advance Connect program , please register now . We regularly provide our customers special deals in our Webinars and Training Programs only . Hence it is imperative that you join our program and get benefitted by it.

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